Terms of Service / End User License Agreement

Last Updated: March 23, 2026

These Terms of Service and End User License Agreement ("Terms") constitute a legally binding agreement between NOVAVPN LLC ("Company," "we," "us," or "our") and you ("you" or "User") governing your access to and use of NovaVPN, including our mobile application, website, software, content, premium features, support services, and related services (collectively, the "Service").

By downloading, installing, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

You may use the Service only if:

• you are legally capable of entering into a binding agreement;
• you are not prohibited from using the Service under applicable law;
• you are not located in a country or region subject to applicable embargoes or sanctions that prohibit access to the Service;
• you are not listed on any government list of prohibited or restricted parties, to the extent applicable law requires such restriction.

If you use the Service on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

2. Description of the Service

NovaVPN is a virtual private network ("VPN") service designed to help users establish an encrypted connection between their device and VPN infrastructure operated by or on behalf of the Company.

The Service may be offered in different tiers, including:

• a free tier, which may include advertising, feature limitations, speed limitations, region limitations, data limits, session limits, or other restrictions; and
• a premium tier, which may provide paid access to additional features, enhanced performance, expanded server access, or an ad-reduced/ad-free experience, as described in the Service at the time of purchase.

We may modify, add, remove, suspend, or discontinue any part of the Service at any time, including specific features, server locations, pricing, protocols, or availability.

3. Account Registration

Some parts of the Service may require an account, sign-in, purchase validation, or device-based entitlement verification.

You agree to:

• provide accurate and current information where requested;
• maintain the confidentiality of your credentials or device access;
• promptly notify us of any suspected unauthorized use;
• accept responsibility for activity occurring through your account or authorized device, except where prohibited by law.

We may refuse registration, reclaim usernames, or require re-verification where reasonably necessary for operational, security, legal, or anti-fraud reasons.

4. Free Tier, Premium Tier, and Advertising

The free version of the Service may display advertising, including third-party advertising. By using the free tier, you acknowledge that:

• advertising may be shown before, during, or after use of certain features;
• ad availability may vary by country, device, or app version;
• advertisers and ad technology providers may apply their own policies and technical requirements.

The premium version may reduce, limit, or remove advertising, but we do not guarantee that every message, promotion, or cross-sell will be removed unless expressly stated.

Feature differences between free and premium tiers may change from time to time.

5. Subscriptions, Billing, Renewals, and Cancellation

Premium access may be sold as:

• recurring subscriptions;
• one-time purchases;
• promotional access;
• trial offers;
• bundles or plans offered through authorized channels.

If you purchase premium access through Apple App Store, Google Play, or another marketplace, your payment relationship may be governed by that platform's billing terms in addition to these Terms.

5.1 Auto-Renewal

If you purchase an auto-renewing subscription, the subscription renews automatically unless canceled before the renewal date in accordance with the rules of the relevant billing platform.

5.2 Pricing

Prices, taxes, billing periods, trial availability, renewal terms, introductory offers, and regional availability may vary by jurisdiction, platform, storefront, and promotion.

5.3 Cancellation

You may cancel your subscription through the store, payment provider, or account settings used for the purchase. Cancellation prevents future renewal but generally does not retroactively refund the current billing period unless required by law or granted by the applicable store/provider.

5.4 Refunds

Except where required by law or expressly provided by the relevant marketplace, fees are non-refundable. If your purchase was made through Apple App Store, Google Play, or another authorized provider, refund requests may need to be submitted through that provider.

5.5 Changes to Plans

We may change pricing, features, or plan structure at any time to the extent permitted by law. Material future changes affecting renewals will be handled in accordance with applicable law and platform rules.

6. License Grant

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to download, install, and use the Service for your personal, lawful, internal, non-commercial use on devices that you own or control, or otherwise as permitted by the applicable app marketplace usage rules.

This is a license, not a sale. We and our licensors retain all rights not expressly granted.

7. License Restrictions

You may not, except as expressly permitted by applicable law:

• copy, reproduce, distribute, publish, or publicly display the Service;
• sell, resell, rent, lease, sublicense, lend, or commercially exploit the Service;
• reverse engineer, decompile, disassemble, decrypt, or attempt to derive source code, underlying ideas, algorithms, or non-public APIs;
• modify, adapt, translate, or create derivative works of the Service;
• bypass or interfere with security, access controls, subscription controls, ad logic, anti-abuse systems, or usage limits;
• use bots, scripts, automation, scraping, or unauthorized integrations to access or manipulate the Service;
• use the Service to develop or benchmark a competing product, except to the extent such restriction is prohibited by law;
• remove copyright, trademark, attribution, or proprietary notices.

8. Acceptable Use and Prohibited Conduct

You agree not to use the Service:

• for any unlawful, fraudulent, harmful, abusive, or deceptive purpose;
• to violate intellectual property, privacy, consumer protection, export control, sanctions, cybersecurity, or telecommunications laws;
• to distribute malware, spyware, ransomware, phishing content, botnet traffic, or other malicious code;
• to perform unauthorized intrusion, credential attacks, denial-of-service attacks, spam, or network abuse;
• to exploit, harm, harass, stalk, threaten, or defraud others;
• to circumvent restrictions imposed by law, regulation, court order, employer policy, school policy, or contractual restrictions where such circumvention is unlawful;
• in a way that interferes with, degrades, overloads, or damages our infrastructure, partners, upstream providers, or other users.

We may investigate suspected misuse and take any action we reasonably deem necessary, including suspension, termination, restriction of access, removal of entitlements, blocking of devices, limiting of bandwidth, or cooperation with lawful authorities where required.

9. VPN-Specific Service Limitations

You acknowledge and agree that:

• no VPN service can guarantee uninterrupted availability, absolute anonymity, complete security, or universal compatibility with all networks, devices, websites, apps, or services;
• connection quality, speed, latency, and server availability may vary due to your network, ISP, device, region, congestion, maintenance, blocking measures, third-party restrictions, or factors outside our control;
• some websites, apps, services, or networks may detect, restrict, throttle, block, or otherwise respond differently to VPN traffic;
• the Service is not a substitute for endpoint security, antivirus, account hygiene, safe browsing practices, or compliance with law;
• emergency services, telecom functions, local network services, corporate VPNs, bank verification systems, and similar services may not function correctly while connected to the Service.

We do not warrant that the Service will be available in any particular country, region, or network environment.

10. Advertising and Third-Party Services

The Service may include integrations with third-party providers, including:

• app marketplaces;
• payment processors;
• analytics vendors;
• crash reporting providers;
• cloud infrastructure vendors;
• advertising and monetization providers such as AdMob or related partners.

Your interactions with such third parties may be subject to their own terms, privacy policies, and practices. We are not responsible for third-party products, services, content, billing systems, availability, or data practices, except as required by law.

11. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please read it carefully to understand how we collect, use, disclose, and protect data.

12. Updates and Changes to the Service

We may release updates, patches, upgrades, fixes, new versions, or modified features. You agree that:

• we may require you to install updates to continue using some or all of the Service;
• failure to install updates may result in degraded functionality, security risk, incompatibility, or loss of access;
• certain updates may change design, protocols, features, compatibility, or server availability.

13. Intellectual Property

The Service, including all software, source and object code, architecture, interfaces, text, graphics, trademarks, logos, designs, databases, audiovisual materials, and related content, is owned by or licensed to the Company and is protected by intellectual property and other laws.

Except for the limited license expressly granted in these Terms, no rights are granted to you by implication, estoppel, or otherwise.

NovaVPN, related logos, branding, and service marks are the property of the Company or its licensors. You may not use them without prior written permission.

14. Feedback

If you submit suggestions, ideas, bug reports, reviews, or other feedback regarding the Service, you grant us a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free license to use, reproduce, adapt, modify, publish, distribute, and otherwise exploit such feedback without restriction or compensation, unless prohibited by applicable law.

15. Suspension and Termination

We may suspend, restrict, or terminate your access to the Service, with or without notice, if:

• you violate these Terms;
• we suspect fraud, abuse, unlawful conduct, or security risk;
• your payment fails, is reversed, or cannot be verified;
• required by law, court order, sanctions, export restrictions, or request from a competent authority;
• continued provision of the Service is commercially impracticable or technically infeasible.

You may stop using the Service at any time. Termination does not relieve you of obligations accrued before termination.

Sections that by their nature should survive termination will survive, including sections on intellectual property, payments owed, disclaimers, limitation of liability, indemnity, governing law, dispute resolution, and Apple-specific provisions.

16. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS.

WE DISCLAIM ALL WARRANTIES AND REPRESENTATIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, RELIABILITY, AVAILABILITY, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, PRIVATE, OR SUITABLE FOR YOUR PARTICULAR NEEDS.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:

• THE SERVICE WILL MEET YOUR EXPECTATIONS;
• THE SERVICE WILL ALWAYS BYPASS RESTRICTIONS, BLOCKING, FILTERING, OR CENSORSHIP;
• ANY CONNECTION WILL BE MAINTAINED WITHOUT INTERRUPTION;
• ANY DEFECTS WILL BE CORRECTED;
• THE SERVICE IS COMPATIBLE WITH EVERY DEVICE, ISP, ROUTER, FIREWALL, APP, OR NETWORK.

Some jurisdictions do not allow certain warranty disclaimers, so some of the above may not apply to you.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, CONTRACTORS, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, USE, SAVINGS, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF:

• THE AMOUNT YOU PAID TO US FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
• USD 50.

NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

18. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless the Company and its affiliates, officers, directors, employees, contractors, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses, including reasonable legal fees, arising out of or related to:

• your use or misuse of the Service;
• your violation of these Terms;
• your violation of law or third-party rights;
• content, traffic, actions, or activity attributed to your account, device, or use of the Service.

19. Compliance With Laws; Export and Sanctions

You agree to comply with all applicable laws, rules, and regulations in connection with your use of the Service, including export control, sanctions, telecom, cybersecurity, consumer protection, and intellectual property laws.

You represent and warrant that you are not:

• located in a prohibited jurisdiction where provision of the Service would be unlawful;
• a restricted or sanctioned person with whom we are legally prohibited from dealing.

We may block or limit access where necessary to comply with applicable legal obligations.

20. Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or modify any mandatory consumer rights or statutory guarantees that cannot lawfully be excluded under applicable law. If such laws apply to you, certain disclaimers, exclusions, or limitations in these Terms may not apply to the extent prohibited.

21. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, United States, excluding its conflict-of-laws principles, unless mandatory consumer law requires otherwise.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be submitted to the competent courts of the State of Delaware, United States, unless applicable law grants you the right to bring claims elsewhere.

22. Changes to These Terms

We may modify these Terms from time to time. When we do, we will update the "Last Updated" date and, where required, provide additional notice.

Your continued use of the Service after revised Terms become effective constitutes acceptance of the updated Terms, except where applicable law requires a different form of consent.

23. Contact Information

If you have questions, complaints, or claims regarding the Service, contact:

• NOVAVPN LLC
• novavpnbusiness@gmail.com
• novavpn.tech

24. Apple App Store Additional Terms

This Section 24 applies only if you obtain the Service through Apple's App Store.

You and the Company acknowledge that these Terms are concluded between you and the Company only, and not with Apple, and that the Company, not Apple, is solely responsible for the Service and its content.

24.1 Scope of License

The license granted to you for the iOS version of the Service is limited to a non-transferable license to use the Service on any Apple-branded product that you own or control and as permitted by the applicable usage rules in the Apple Media Services Terms and Conditions.

24.2 Maintenance and Support

The Company, not Apple, is solely responsible for providing maintenance and support services for the Service, if any. You and the Company acknowledge that Apple has no obligation whatsoever to furnish maintenance or support services for the Service.

24.3 Warranty

To the extent any warranty cannot be effectively disclaimed under applicable law, the Company, not Apple, is solely responsible for such warranty. In the event of any failure of the Service to conform to an applicable warranty, you may notify Apple, and Apple may refund the purchase price for the application to you where applicable. To the maximum extent permitted by law, Apple will have no other warranty obligation whatsoever with respect to the Service.

24.4 Product Claims

You and the Company acknowledge that the Company, not Apple, is responsible for addressing any claims by you or any third party relating to the Service or your possession and/or use of the Service, including:

• product liability claims;
• claims that the Service fails to conform to applicable legal or regulatory requirements;
• claims arising under consumer protection, privacy, or similar laws.

24.5 Intellectual Property Claims

In the event of any third-party claim that the Service or your possession and use of the Service infringes a third party's intellectual property rights, the Company, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of such claim.

24.6 Third-Party Beneficiary

You and the Company acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms as they relate to the license of the iOS application, and that upon your acceptance of these Terms, Apple will have the right to enforce these Terms against you as a third-party beneficiary.

24.7 Third-Party Terms

You must comply with all applicable third-party terms when using the Service, including the terms of your wireless carrier, data service provider, device manufacturer, or operating system provider.